ServiceNow announces the integration of three new features into its Now Assist generative AI portfolio. Effective immediately, Now Assist for Field Service Management (FSM), flow generation, and virtual agent solutions will be seamlessly incorporated into the ServiceNow Platform.
In addition to enabling conversational self-service, issue deflection, and workflow automation, these three features will boost customer productivity by decreasing the amount of time spent searching, summarizing, and creating basic information, according to a company release. Flow generation will create workflow blueprints for faster development; Now Assist for Field Service Management (FSM) will help field service teams deliver better, more proactive experiences; and Finally, Now Assist in Virtual Agent will help organizations create and deploy advanced generative AI chat experiences in 15 minutes.
“AI holds the key to enabling faster execution, smarter decision making, and greater business agility,” stated CJ Desai, president and chief operating officer of ServiceNow. “Our customers are facing increasingly complex and competitive dynamics across industries.” “ServiceNow is leading the charge, enabling organizations to harness AI securely and confidently to drive unprecedented speed to value for their business.” “ServiceNow has done this by cleverly integrating generative AI into the Now Platform’s core.”
Another piece of ServiceNow-related news is that the business made an October investment in ANSR, a US-Bangalore company that specializes in creating, leading, and growing teams via global capability centers (GCCs). Through this collaboration, ANSR will be able to set up ServiceNow centers of excellence in more than 60 GCC countries, providing 3,500 Indians with training on ServiceNow’s products.
The investment is being made through ServiceNow Ecosystem Ventures, which is focused on growing ServiceNow capabilities across industries, domains, and go-to-market strategies in different geographic areas. ServiceNow Ecosystem Ventures has committed $150 million to invest in partners.