Infosys, Genesys ink 5-year deal By Elets News Network - 27 August 2020


IT services major Infosys has signed a five-year deal with cloud customer experience and contact centre solutions provider, Genesys.

The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer experience market.

As a part of the partnership, Infosys will bring to market Genesys’ contact center solutions.

“Clients of both organisations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences,” it added.

In addition, Infosys will leverage and support Research and development (R&D), operations and customer service for Genesys PureConnect, it said.

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“It (partnership) will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions,” Infosys CEO Salil Parekh said.

“Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realise the Genesys vision of Experience as a Service,” Tony Bates, CEO of Genesys, said.

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