Amway and Tata Consultancy Services have entered into a strategic deal. The TCS will re-haul the Amway’s global technology operations.

Amway is a US-based multi-level marketing firm that sells health, beauty, and home care products. The company’s new IT infrastructure model will include self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app.

According to TCS, the features are intended to improve Amway’s operational resilience and end user experience

Tom Meyer, Vice President, Global Infrastructure & Operations, Amway, said “We see transforming our IT operations as key to accelerating growth and enhancing our end user experience. TCS impressed us with its domain knowledge of the retail and consumer goods industry, its partnership approach and flexible engagement model.”

Surya Kant, Head of North America, UK and Europe, at TCS said “We are delighted to partner Amway in transforming their IT operations to be better aligned with business imperatives.”

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