Wipro Ltd, a leading IT services company, has launched TelcoAI360, an AI-driven managed services platform aimed at revolutionizing the telecom sector by optimizing operational efficiencies and reducing costs. The platform is designed to enable Communication Service Providers (CSPs) to enhance customer experiences while streamlining workflows and improving network performance.

Developed in collaboration with Wipro’s AI partner ecosystem and leveraging ServiceNow’s telecommunications industry solutions suite, TelcoAI360 is tailored to help telecom operators scale their technology infrastructure seamlessly. By integrating AI-powered tools with Wipro’s domain expertise, the platform enhances automation, resource management, and service reliability, ultimately cutting operational costs for CSPs.

Key Features and Benefits

TelcoAI360 provides a unified framework that consolidates multiple telecom technologies, facilitating seamless integration within existing architectures. The platform’s intelligent automation, real-time monitoring, and predictive maintenance capabilities are designed to optimize network reliability and preempt service disruptions. Additionally, AI-enabled security features ensure real-time threat detection and fraud prevention, reinforcing data security for telecom providers.

The platform offers a range of features aimed at addressing the specific needs of telecom operators, including:

• Customizable Customer Portals: Providing a branded user experience while offering insights into network performance.
• Standardized APIs: Enhancing interoperability between different systems and ensuring compliance with industry standards.
• Multi-Cloud Compatibility: Allowing CSPs to scale their infrastructure flexibly based on demand.
• End-to-End Lifecycle Management: This covers product and service planning, deployment, in-life management, and eventual retirement.
• Accelerated Market Readiness: Enabling faster launch of new products and services, thereby enhancing revenue potential.

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Lalit Kashyap, Sector Head – Communications, Media, and Networks at Wipro, highlighted the transformative impact of TelcoAI360, stating, “The launch of TelcoAI360 marks a significant milestone in our commitment to empowering telcos with future-ready network management solutions. Leveraging our AI-powered platforms and deep domain expertise, we are delivering an industry-first solution that redefines telecom operations with automation, security, and AI at scale.”

Rohit Batra, General Manager and Vice President for Manufacturing, Telecommunications, Media, and Technology at ServiceNow, emphasized the collaborative innovation behind TelcoAI360. He noted, “ServiceNow and Wipro have been collaborating to deliver on the shared commitment of building innovative, AI-enabled solutions that empower businesses to thrive in the digital age. Integrating ServiceNow’s Telecommunications industry solutions suite to bolster TelcoAI360 aims to break down silos across the value chain and improve decision-making with end-to-end service visibility and real-time network insights for telcos.”

The launch of TelcoAI360 is expected to drive greater efficiencies in telecom operations, reinforcing Wipro’s position as a key innovator in AI-driven solutions for the industry. Meanwhile, Wipro’s stock reflected positive market sentiment, closing at ₹284.70 on the BSE, marking a 1.73% increase.

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