Pratt & Whitney has inaugurated a new Customer Service Centre (CSS) in Bengaluru to enhance global service operations for its 68,000 engines worldwide. Located in Pratt & Whitney’s India Capability Centre, the facility will offer services such as MRO (Maintenance, Repair, and Overhaul) support, spare part management, engine leasing, engine reliability analysis, and contract administration.

According to Pratt & Whitney’s statement, the centre will employ over 150 aerospace experts and engineers, who will provide support to their global customer service ecosystem. The CSS will work to improve the business’s global service transformation and achieve operational excellence, said Sandeep Sharma, Director of Capability Centre, Pratt & Whitney (UTCIPL).

The new CSS aims to support domestic and international airlines, OEMs, and regulatory bodies. “With the new Customer Service Centre, we are leveraging our existing investments in India and using regional talent to augment our product and service dependability and customer experience service level,” said Nivine Kallab, Vice President of Customer Programs at Pratt & Whitney Canada.

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Pratt & Whitney is an aerospace manufacturer known for designing, manufacturing, and servicing aircraft engines and auxiliary power units. It supplies commercial aircraft engines to airlines like IndiGo, GoAir, and Air India, as well as military aircraft engines. The company already has a state-of-the-art customer training centre in Hyderabad, inaugurated in 2015.

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