The application of artificial intelligence (AI) by companies such as Microsoft and Google to Zara, H&M, Myntra, and others has significantly improved people’s lives. In addition to this rapid AI adoption, another company, Zomato, has announced AI integration.

Zomato intends to incorporate AI into a variety of client-facing functions

Zomato has already begun experimenting with AI to improve the overall consumer experience with its products that use this advanced technology.

According to people familiar with the matter, the food giant, which also owns the instant delivery service platform Blinkit, plans to hire developers with expertise in machine learning, data science, and natural language processing. “Zomato has appointed a head of AI product development,” according to the source, to lead the company’s AI-related activities.

Both Zomato and Blinkit intend to incorporate AI into a variety of client-facing functions such as search and notifications. The food giant is also said to be focusing on integrating AI services in backend tools such as product photography and customer support to improve the overall customer experience.

Zomato manages growing workloads with neural networks and automation

A large portion of customer communications within the app have already been automated, and this integration with generative AI will be able to handle the increasing loads more efficiently and effectively.

According to a Zomato representative, “Over the past y ear, Zomato has fine-tuned neural networks that predict food preparation and delivery time, among other things.”

Engineers will be hired by Zomato and Blinkit

Zomato is reportedly collaborating with organizations such as Google, Adobe, OpenAI, and Microsoft to advance the field of artificial intelligence. “Over the last few years, Zomato and Blinkit have consistently hired engineers with machine learning skills,” said a Zomato spokesperson. “We are always looking for talented engineers to help us develop new models for creating services that delight customers and streamline business processes.”
In a recent blog post, Albinder Dhindsa, CEO of Blinkit, stated that a dedicated team of engineers and a product manager successfully produced ‘Recipe Rover.’ This creative engine suggests recipes and assists users in finding the necessary ingredients by utilizing ChatGPT and Midjourney.