The Tech Mahindra Business Process Services (BPS) branch of Tech Mahindra has launched a new business unit named Navixus.
To offer clients a full suite of digital transformation services, Navixus will integrate the automation, analytics, and consulting skills of Tech Mahindra with the customer experience (CX) and transformation capabilities of Eventus. Consulting, operational excellence, intelligent automation, generative artificial intelligence, and CX technologies will all be included in the suite. In addition, Navixus will provide managed services, advanced analytics, Contact Center as a Service (CCaaS), and advice to clients aiming to optimize and revolutionize their enterprises.
Industry reports state that 90% of significant organizations worldwide are transforming their businesses through digital and artificial intelligence, yet they have only realized 31% of the anticipated revenue growth and 25% of the anticipated cost savings. The goal of Navixus is to assist companies in overcoming obstacles like rising consumer demands, omnichannel interactions, financial restraints, and ineffective procedures in a range of sectors.
“A lot of businesses are having trouble keeping up with the latest technological advancements, protecting customer data, filling in talent gaps, handling complicated transformations, and navigating a changing market”, according to Birendra Sen, Business Head of Business Process Services at Tech Mahindra. “The goal of the new business unit is to become a partner with clients by providing exceptional experiences through a spectrum of offerings and a consulting-led methodology”.
Additionally, Navixus will offer insightful information gleaned from integration with leading CX technology providers and worldwide installations. It will function as a comprehensive suite for digital transformation, consolidating all capabilities under one roof, and giving Tech Mahindra’s clients access to future-ready business capabilities that put the needs of their clients first.
Rob Rutledge, Business Unit Head of Navixus and CEO of Eventus, emphasized the importance of change for clients to remain competitive and meet customer demands. “Companies must evolve and automate or risk being replaced by those who proactively modernise their operations. Navixus will offer customers the experience gained from global implementations and integration with leading CX technology providers,” he said.
Tech Mahindra purchased Eventus, a provider of all-inclusive client interaction solutions, to augment its consultant-led front-office solutions. The products included managed services, cloud-based tools, and strategy consulting. Navixus is in line with this strategy, enabling Tech Mahindra to provide its worldwide clientele with industry-leading digital-first solutions.