In today’s digital age, Global Capability Centers (GCCs) are at the heart of driving India’s economic growth. With India recognised as the GCC capital of the world, these organisations have embraced technology like never before to transform their workspaces. Apple has increasingly utilised GCCs to manage its core business functions, including software development, research and development (R&D), customer
support, and IT infrastructure.

Apple’s GCCs in India contribute to its global innovation ecosystem due to the nation’s talent pool, government policies, and IT infrastructure. This helps the organisation support its internal operations, maintain its position as a leader in technology, and contribute to the development of India’s IT ecosystem.

Elaborating further on this topic, Amit Tandon, the Regional Sales & Alliances Manager at Apple India, and Aayushi Malu, the Regional Product Manager for Apple at Team Computers, gave a presentation at the GCC Future Forum & Awards 2024, held on September 20th, 2024, in Bengaluru. Under the theme “Building Workspaces of the Future by Apple and Team Computers,” they shared how Apple and Team Computers are leading this transformation, empowering GCCs to stay ahead through innovation, security, and seamless user experiences.

Apple: Innovation and Security that Drive Transformation

Amit Tandon explained why Apple products are the first choice for GCCs when it comes to workspace transformation. “Organisations rely on Apple for transformation and innovation firstly because of its exceptional user experience. Secondly, Apple provides end-to- end security across devices, apps, networks and services from malware and viruses. Lastly, Apple products are built with high-quality materials that are designed for durability and high trade-in values,” he said.

Apple devices’ intuitive design and effortless integration into the digital workspace have made them invaluable assets for GCCs. End-to-end security is crucial for GCCs, as they handle sensitive information and data from all over the world. Additionally, Apple’s focus on sustainability and cost- effectiveness makes Apple devices a solid investment for organisations looking to scale and grow.

Team Computers: A Complete Suite of Services for GCCs

Following Amit’s address, Aayushi Malu presented how Team Computers complements Apple’s technology by providing services designed specifically for GCCs. Team Computers goes beyond just delivering hardware; they offer a comprehensive range of solutions to ensure GCCs can manage their operations seamlessly.

Here are some of the key services that Team Computers provides to GCCs:

• Asset Tracking Portal for real-time tracking and management of all digital assets within the organisation.
• CRM Integration for better customer experience, streamlining communication and management processes.
• Post Deployment Training for employees post- technology deployment, enabling smooth transitions and quicker adoption of new tools.
• E-waste/Buyback for the responsible disposal of electronic waste and buyback programs.
• Master/Mobile Data Management (MDM) to ensure that data across systems is accurate, consistent, and readily accessible.
• Device-as-a-Service (DaaS)/Leasing reduces capital expenditure, enabling cost-effective and scalable technology management.
• Delivery and Deployment for a seamless experience when deploying new hardware and software systems.
• Warehousing to make sure that GCCs can efficiently manage inventory, repairs, and replacements with minimal disruption.

Also Read | The 24-Year Evolution of India’s Global Capability Centres

Building The Future Together

Together, Apple and Team Computers are helping GCCs create future-ready workspaces by providing a combination of cutting-edge technology, end-to-end security, and tailored services. They are making sure that GCCs can focus on what they do best—innovating and driving economic growth. As India continues to grow as a global tech hub, partnerships like the one between Apple and Team Computers will enable organisations to stay competitive, secure, and efficient.

Views expressed by Amit Tandon, Regional Sales & Alliances Manager, Apple India and Aayushi Malu, Regional Product Manager for Apple at Team Computers

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