The Airtel CCaaS (Contact Center as a Service) is a new product that Bharti Airtel has launched. The service, which offers an all-in-one cloud platform for contact centers, attempts to simplify business processes.

In the past, businesses had to arrange with various suppliers for cloud computing, software, and voice services in order to run their contact centers. By combining innovative software, cloud connections, and voice services—including Genesys solutions—Airtel’s CCaaS aims to streamline this procedure. The goal is to provide organizations with a contact center experience more quickly and at a cost-effective monthly rate.

The industry’s difficulty was spotted by Abhishek Biswal, Head of Digital Products & Services at Airtel Business, who said, “We identified a gap in the market – the absence of a straightforward platform for contact centers. Our CCaaS is made to improve customer relations and streamline processes. We think its simplicity will be valuable to enterprises.”

With its comprehensive feature set, Airtel CCaaS makes it easier to handle calls, both inbound and outbound. It consists of cloud monitoring, conference calling, call routing, queuing, and redirecting. Notably, customers can take advantage of these services whenever they want and from any place.

In addition to these features, Airtel’s CCaaS takes care of the difficulties that come with managing several vendors and navigating various regulatory environments. The goal is to reduce long wait times and increase the efficiency of troubleshooting.

The Ministry of Education (MoE) chose Bharti Airtel earlier in June of this year to handle the Digital Infrastructure for Knowledge Sharing (DIKSHA) from beginning to end. Airtel has been granted the cloud and content delivery network (CDN) mandate for DIKSHA’s online platforms, including its website and mobile application, by the Digital India Corporation (under the Ministry of Environment).

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