Zomato has introduced Nugget, an AI-driven customer support platform designed to help businesses manage customer queries seamlessly—without the need for coding or a development team.
According to a company filing, Nugget is currently handling over 15 million customer support interactions per month across Zomato, Blinkit, and Hyperpure. The platform leverages AI to learn in real time, resolve up to 80% of queries autonomously, and adapt dynamically to user interactions.
As the first innovation from Zomato Labs, Nugget comes with zero-code implementation and a suite of advanced AI capabilities, including:
- Accurate Image Classification
- Automated Quality Audits
- AI-Powered Customer Conversations
- Agent Co-Pilot for Live Support
- Voice AI Assistants
- Seamless Third-Party Integrations
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To make adoption easier, Zomato, led by CEO Deepinder Goyal, is offering Nugget for free to businesses locked in contracts with legacy support providers for the remaining duration of their term.
With its cutting-edge AI capabilities, Nugget aims to redefine customer service efficiency and scalability in the food-tech space.
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