Tech Mahindra revealed a partnership with Google to introduce Email ‘amplifAIer,’ driven by generative AI, as part of its portfolio of AI services.

For better customer service, the Email amplifAIer will work as a one-stop shop for managing all email communication of contact centers.

According to the company, it will also bring the strength of generative AI to give unified visualisation and automation technology, allowing a human in loop philosophy to deliver results responsibly to enhance customer experience.

The Email amplifAIer will also offer end-to-end solutions for email automation and personalized responses by determining the intended outcomes, removing the necessary entities from the email, and integrating with other systems, such as CRM and finance apps.

“With speedy, accurate, and automatic responses, our Email amplifAIer, powered by generative AI, can help improve organizational efficiency and customer experience. Additionally, it will enable mass personalization and produce engaging material with appealing visuals. In a joint effort with Google, we are providing the most cutting-edge solution for all email requirements in the contact center industry, according to a statement from Tech Mahindra’s CTO for Digital Technologies and Global Head of AI, Hasit Trivedi.

Additionally, the business claimed that the recently released solution was created using the person in loop philosophy. With this, users may check created responses and, if necessary, make modifications before sending them to clients.

“Google Cloud’s generative AI capabilities may be a tremendous asset for businesses operating in every sector, but especially in those where data security and privacy are top priorities. According to Chandra Sankholkar, Director of Google Cloud Partnerships, “new services and solutions from partners like Tech Mahindra will scale these capabilities to customers more quickly and effectively, and create even more opportunities for organizations to accelerate their AI-driven transformations.”

Notably, Google has also declared that it is intensifying its dedication to AI by integrating the most cutting-edge versions of the technology on its user-focused platforms. At its annual Cloud Next conference this week in San Francisco, it is releasing generative AI enhancements throughout its portfolio, including for Google Meet, Google Slides, and Google Chat. In order to enhance the capabilities of its cloud services, the company is utilizing generative AI.

A generative AI Studio was introduced by Tech Mahindra in April as part of its amplifAI0-> range of AI capabilities and solutions. According to Trivedi, the studio will give businesses access to the structured and customized elements of generative AI, enabling them to develop high-quality content outputs more quickly than ever before. It will serve as a one-stop hub that offers a thorough picture of how to create, improve, and finish different types of digital material.

Also Read | Tech Mahindra Partners with Anyverse to drive AI Adoption in Automotive Sector

The company added that the studio will group under one roof the six components of content generation — code, document/text, picture, video, audio, and data — enabling businesses to discover and investigate the varied potential of generative AI.

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