BigBasket’s newly launched software-as-a-service-based supply chain platform, BB Matrix, is playing a crucial role in improving its supply chain operations. The platform is currently addressing several logistical challenges that BigBasket faced, like order management complexities, poor inventory visibility, and inefficient last-mile delivery. It is also expected to further improve its platform to meet the evolving needs of businesses across various sectors.

Tackling Operational Challenges
With BigBasket’s rapid growth came significant logistical hurdles. The company struggled with managing a high volume of daily customer orders, leading to order management issues and potential delays. Inventory and warehouse management also posed problems, with frequent stockouts or overstocking resulting in increased holding costs.

BB Matrix’s supply chain management (SCM) platform introduced an Order Management System (OMS) that improved BigBasket’s order processing by consolidating orders from various channels into one platform. This system reduced errors and delays while providing real-time tracking from order placement to delivery.

Enhancing Inventory Management
The Warehouse Management System (WMS) offered real-time inventory visibility, improving demand forecasting and inventory management. It automated warehouse processes, boosting efficiency, reducing human errors, and ensuring food safety compliance.

Optimising Last-Mile Delivery
BigBasket improved its last-mile delivery by using the Transport Management System (TMS), which optimised routes based on real-time traffic, tracked vehicles, and planned capacity, reducing delivery times and better utilising resources.

Also read: Panasonic Avionics Unveils Software Design Facility in Pune

Impact on BigBasket’s Operations
The integrated SCM platform has greatly improved BigBasket’s efficiency. Its accurate demand forecasting improves inventory planning and reduces waste. The seamless integration of OMS, WMS, and TMS ensures smooth information flow across logistics, helping to scale operations and manage large order volumes.

The success of SCM solutions showcases the potential of SaaS-based logistics management systems. These systems allow businesses to scale operations, optimise resources, and improve customer satisfaction by ensuring timely and accurate deliveries.

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