HCLTech, a global technology leader, has announced the launch of advanced orchestration consulting and implementation services designed to fast-track enterprise adoption of Salesforce Agentforce, a next-generation agentic AI platform. This strategic initiative aims to redefine enterprise workflows across sectors, including finance, healthcare, retail, and manufacturing.

The collaboration deepens HCLTech’s role in the Salesforce Agentforce Partner Network, which it joined earlier this year, further cementing its leadership in the deployment of enterprise-grade AI ecosystems. With a consulting-first approach, the new services will help businesses rapidly adopt agentic workflows, capable of unifying task orchestration, intelligent reasoning, and action execution across siloed systems. This integration is expected to significantly streamline core functions such as marketing, sales, customer service, and operations, particularly in highly regulated environments.

A key differentiator in HCLTech’s offering is its use of Agent-to-Agent (A2A) and Model Context Protocol (MCP) standards to deliver enhanced coordination, task tracking, and visibility. These protocols enable intelligent, interconnected AI agents to work in tandem, driving faster and more reliable business outcomes.

“Salesforce Agentforce represents a transformational shift in how enterprise value is created,” said Sadagopan Singam, Executive Vice President and Global Head of SaaS and Commercial Application, Digital Business Services at HCLTech. “At HCLTech, we are not just enabling agent deployment; we are scaling business outcomes through intelligent, governed, and connected agent ecosystems.”

Phil Samenuk, Senior Vice President of Global Alliances & Channels at Salesforce, emphasised the partnership’s strategic importance: “Organisations need a new labour model that unlocks the full potential of humans with AI at work. HCLTech is a critical partner in identifying and developing specific use cases with our joint customers across industries.”

The initiative aligns with HCLTech’s FY26 Total Experience strategy, reinforcing its commitment to delivering innovative, human-centric AI solutions. One prominent project under this alliance involves PenFed Credit Union, the second-largest federal credit union in the United States, where AI-powered enhancements are underway to improve member engagement and operational efficiency.

As enterprises shift from conventional automation to more autonomous AI agents, the HCLTech–Salesforce partnership is positioned to accelerate this transformation, enabling companies to move beyond basic chatbots to adopt sophisticated multimodal AI capable of managing complex, cross-channel interactions.

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