Government to Citizens (G2C) Initiative of the Year: Government to Citizens (G2C) Initiative of the Year Award recognises those government departments who have used ICT tools to provide and improve government services, transactions and interactions with citizens.
Government to Business (G2B) Initiative of the Year: Government to Business (G2B) Initiative of the Year Award recognises those government departments who have used ICT tools for improved services, transactions and interactions between the local and central government and the private sector.
Government to Government (G2G) Initiative of the Year: Government to Government (G2G) Initiative of the Year Award recognises those government departments who have used ICT tools to provide and improve internal or external government to government services, transactions and interactions.
m-Governance Initiative of the Year: Government to Citizens (G2C) Initiative of the Year Award recognises those government departments/private initiatives who have used mobile devices such as cellular/ mobile telephones, laptop, personal digital assistants (PDAs) and wireless internet infrastructure to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.
Online Filing of Complaints and Appeals to the CIC
The project Online Filing of Right to Information (RTI) Complaint and Appeal with the Chief Information Commission (CIC), is a key initiative driven by CIC and National Informatics Centre (NIC) under the aegis of National e-Governance Plan (NeGP), was sought to acquire the key benefits of ICT and deliver the RTI system over the digital network for the citizens.
The project stakeholders include representation from; the Government of India; representation from all central government offices viz; Central Information Commission, Public Authorities, Public Information Officers and National Informatics Centre; and Citizens of India. This also acts as a single point source of information for all registered complaints and second appeals.
Availability of information related to all the actions and decisions taken by the respective officials at different stages.
Availability of status trackers.
The system allows the authorities to understand the status of the appeals during the scrutiny process.
The system also provides information about the direction points related to the complaint/appeal in terms of whether the information has been provided within the stipulated time and if not, then what are the reasons.
Availability of auto-generated hearing notices, decisions and e-mail notifications to concerned parties.
Availability of an authentic single window solution for all the information related to registered RTI complaints and appeals.
Report on the special category of respondents which delineates on how many of the respondents are senior citizens, physically challenged or belong to the general category.
Implementor: National Informatics Centre
“The most important lesson learnt during the entire development cycle of the project is the need for ensuring a certain discipline in the government departments.”
Taxsmile – is an initiative promoted by the 3i Infotech Consumer Services Ltd. Taxsmile is a service that educates people on their tax structure and advocates the advantages of fi ling tax returns online. It is an environmentally responsible initiative and promotes paperless returns-fi ling in easy steps. While e-fi ling of returns is mandatory for business establishments, lot of individual tax payers
tend to pay an amount to a Chartered Accountant to fi le returns on their behalf. Taxsmile here takes up cultivating the culture of fi ling income tax returns (ITR) by one’s own self. By bringing in the e-way of fi ling taxes through its website, Taxsmile even suggests the ITR form that is applicable to a particular tax payer. Having a digital signature, it enables tax payers to electronically upload the documents and get an acknowledgement very quickly. 3i Infotech – the promoting company of Taxsmile, is also a CCA certifi ed authority to award Digital Signatures. taXsMILe Implementor: 3i Infotech Consumer Services Ltd Website: www.taxsmile.com
“Adopting methods such as doing the entire back-offi ce work for fi ling returns while the fi ler merely reviews the information, has helped gain consumer confi dence and made it a successful initiative.”
Taxsmile has been able to get over 60,000 consumers to fi le returns online with over 200,000 registrations. The Income Tax Department recognized Taxsmile to be the most ‘tech-savvy’ intermediary in fi ling taxes. Taxsmile has also been the largest e-fi ling intermediary within the Income Tax Department. ICT plays the most important role in making this initiative a success. The fact that this is an onlinedriven initiative says volumes of how much ICT contributes to its success. Adopting methods such as doing the entire back-offi ce work for fi ling returns while the fi ler merely reviews the information, has helped gain consumer confi dence and made it a successful initiative.
Automation of Automation Notorisation offices
Automation of notarization offi ces in Egypt, started in October 2002 with a scope of being a pilot project taking into consideration automating three notarization offi ces using a server client model. The purpose of automation was to reengineer the work fl ow and to study how to apply a one stop shop model and to reduce the time needed for transaction. The pilot project succeeded in automating about 70% of the transactions and in reengineering the work fl ow and provided a study about the obstacles in automating 100% of the work. The study also gives recommendation of how to rollout the project nationwide (business and technical). The Ministry of Government of Communication and IT, Egypt, started a project in 2006 to roll out the project nationwide taking into consideration the recommendation of the pilot project which was: a web based solution instead of server client usage of id bar reader, replacement and abolition of paper ledger with electronic ones. Implementor: Ministry of Communication and Information Technology, Giza, Egypt Website: www.mcit.gov.eg “It took us about 2 years to establish a system and an extra year to enforce its usage.”
Reduce the time of transaction from about 1 hour to 10 min. Completion of 50 automated notary offi ces in 2 years and building of a robust model that can be replicated easily nationwide easily. A fully automated work fl ow. A better business climate for the citizen and the employee. Much more secure data. Building a complete data center 24×7 that is designed to be scalable and can endure all offi ces nation wide. Usage of business analytics and IT analytics. Usage of DMBS and Web based technologies. A team was dedicated for user support and system support in the offi ces in the pilot project to solve any problem. After a year of operation the employees refused to work manually any more and a lot of data was in the electronic form which forced the employees to use the application to retrieve this data. Electronic search saved time.
Homes (Housing Online Monitoring e-governance system
Government of Andhra Pradesh (GoAP) has mounted a major initiative named Integrated Novel Development in Rural areas and Model Municipal Areas INDIRAMMA) starting in 2006- 07. INDIRAMMA is aimed at achieving a slum-free and hut-free state of Andhra Pradesh in 3 year period. The underlining principle is to sanction a pucca house to all the rural households who are living in kutcha houses currently, irrespective of the caste, religion or political affi liation. There is no waiting list since everyone is covered. Housing is the most important component of INDIRAMMA, since it is a permanent, life-long asset. With the help of Centre for Good Governance (CGG), an online system for payments and monitoring has been devised. All the information about the INDIARAMMA-Housing programme is transparent to the Public. Information can be viewed by Citizens/ NGOs/Media till the individual benefi ciary level and information like location details, personal details, sanction details, payment release details, image of the house under construction along with benefi ciary and bank particulars are on-line without any sign-in rocedures
“The biggest challenge was design of the application and User-Interface (UI) to enable a computer illiterate to use and process the data without any formal training.”
Social audit is being done by third party NGOs based on the on-line benefi ciaries data and fi nding discrepancies with ground level information. Village level physical progress and fi nancial payment reports are available on the home-page. INDIRAMMA- Housing programme was started in the year 2006- 07 and this G2C initiative ‘HOMES’ implementation was started in mid 2007, since last three years nearly 23,69,427 houses have been constructed by the corporation. On the average 7,89,809 houses were constructed per annum, this is about 500% increase in the productivity of the corporation. Till date INR 6,97,833 million of payment has been made to benefi ciaries through this application.
e-Tansik is related to the admission to public universities and institutions in Egypt that operates through a centralized offi ce, University Enrollment Co- ordination Offi ce (UEC). This offi ce enrolls over 450,000 students yearly. The purpose of the e-Tansik initiative was to replace the old paper process through a comprehensive web-based application, hosted on the Egyptian Government Portal, that accepts student’s university enrollment application, backed by a 24/7 call center for students’ support. The Portal’s operation team was responsible for service operation, security and technical support. e-Tansik proved to be highly benefi cial for both citizens and government. It resulted in huge cost savings, higher effi ciency and much better services for the citizens at no cost. In addition, it helped building trust in e-Government services. The e-Tansik application was developed by the Faculty of Engineering, Cairo University. The team developed the online form and tested the application according to the business rules set by the Ministry of Higher Education for acceptance, taking into account geographical distribution
“The project is the result of the fruitful co-operation between fi ve government organisations.”
The initiative taken was replacing the paper process by a comprehensive web-based application, hosted on the Egyptian Government Portal and supported by a 24/7 call center for student support. Students are able to access the application with their student IDs and a special PIN code received along with their secondary school certifi cates. The online application was offered entirely free of charge. The automated process allowed extra features over the old paper forms. It helped build trust in the e-Government services. A fl exible and scalable system design was implemented to allow future consolidation and aggregation.