As healthcare industry in India continues to grow along the economic and operational scale, and widens its scope in service delivery, standardisation and best practices, the service providers are faced with an ever increasing need for IT based automation and technology adoption at levels of business.
Traditionally, hospital automation was restricted to admissions and billing functions, without proper linkages and integration with vital functional areas like administration and financial operations, resource planning and materials management, clinical and diagnostic operations and care management. However, with proliferation of higher standards in healthcare services and medical practice, increased expectations from customers coupled with heightened demand of the insurance sector – most service providers are now looking at enterprise-wide IT solutions.
Already, a number of tier I hospitals in India have started reaping the benefits of IT. It is often critical for more high-end hospitals which are looking to tap into the growing medical tourism market and cater to overseas patients. However, tier II and mid-segment hospitals are also increasingly opting for IT implementation ? partly to keep pace with peers and partly due to the fact that now there is some pockets of evidence on returns and efficiency gains of IT adoption in hospitals. However, disappointing cases of failure in realisation of expected results and instances of dissatisfaction among hospitals are still routinely being heard of. Many HIS vendors still bear the backlash of disgruntled clients and abandoned projects.
Presently, the solution provider pool is highly scattered, disjoint and often unstandardised ? adding to the woes of service providers while procuring IT solutions for hospitals and healthcare institutions. Although a number of IT players, comprising both domestic and international companies, are offering solutions for hospital automation ? often decision makers in hospitals are perplexed with the sheer number of available vendors, variety in solutions, pricing factors, technical suitability and vendor credentials in terms of existing users and installations. Predicting the need to bring some clarity in the clutter of available HIS solutions, and bring them together under a single compendium for an unbiased comparative reference for hospital IT buyers ? eHEALTH commissioned its first ‘HIS Vendor Survey’ ’07. The response was quite satisfactory and sparing a few, most vendors contacted during the survey have responded in true spirit of this exercise. In the following pages we present details of 14 HIS vendors on a common set of parameters as provided to them. The listing pattern is in alphabetical order and does not indicate any absolute or relative ranking among the participating vendors.
Product Name: Hospital Information System
Year of Release: Version 1.0 in 1994 DOS/Clipper; Version 2.0 in 2000 VB 6.0 / MS-SQL; Version 3.0 in 2004 VB.NET / MS-SQL 2000; Version 4.0 in 2007 VB.NET / MS-SQL 2005
Product FeaturesOn-line Interactive Software Package for proper planning of the Work Flow Management; Single Window service to Patients for billing & Collection; Site implementation & fine tuning of Software for Procedures; Facilities Controlled by User-definable Parameters; Provides open-ended adaptability & stability of Software; Multiple Tariff Lists with very flexible option for Rate Revision; Covers Medical Insurance Companies requirements; Health Packages for the OPD and I.P.D. Patients; Pre-defined Multiple Medical Summary & Discharge Summary Formats; Audit Trail Facility for verification of the entries made; Powerful Search Engine for locating any type of information related to Patient; Graphical Presentation of the Data for Top Management.
Product Modules & Components:Front Office Modules; EMR; Diagnostic Modules; Inventory & Pharmacy Management; Finance & Budgeting; HR & payroll; Back Office Modules; MIS; Admin
Modules Technical Specs/Requirements:VB.NET / MS-SQL 2005
Major Clients/Installations: Total number of installations is 70+. Some of the major clients in India are ? Apollo Hospital Dhaka, Bangladesh,Jehangir Hospital, Pune ,Apollo Hospital,Bangalore,Paras Hospital, Gurgaon,Satguru Pratap Singh Apollo Hospital, Ludhiana,Pushpawati Singhania Research Institute, New Delhi,Apollo Modi Hospital, Kota,Moolchand Medicity, New Delhi,Jaipur Golden Hospital, New Delhi,Treethankar Mahaveer Hospital & Research Centre, New Delhi,Regency Hospital, Kanpur
Bhagwan Mahavir Cancer Hospital, Jaipur,Abdul Razzaque Ansari Apollo Hospital,Ranchi
Price Range(min, max): On demand and depending upon number of modules purchased.
Contact Details: Mr. Sanjay Kumar Jain, Director Akhil Systems Pvt. Ltd. 205-206, Vardhman Times Plaza Plot No. 13, Road No. 44, Pitampura, Commercial Complex, New Delhi-110034
Product Name: eHMS
Year of Release: 2007
Product Features: It is powerful, flexible and easy to use and has been designed and developed to deliver really conceivable benefits to hospitals and clinics. And more importantly it is backed by reliable and dependable HMS support. eHMS is designed for Small and Medium size hospitals to cover a wide range of Hospital administration and management processes.
Product Modules & Components: Administration; Registration; OPD; IPD; Store; Lab; Help Desk; Blood Bank; Clinical Investigation; Casualty; OT; Immunization; Warden; Billing & Reports; Physiotherapy; OBG; House Keeping; In-house Chatting.
Technical Specs/Requirements: Build in Java/J2EE as front end, Middleware is JBoss and backend database is MySQL 5.1 Major
Clients/Installations:In talks with some major hospitals Price
Range(min, max):INR 3.5 Lacs for 100 Bed Hospital and thereafter INR 25,000 for every 10 beds.
Contact Details: Sajal Aggarwal, Managing Director 4, Nath Kripa, Opposite Hotel Grace Jhansi Road, Gwalior – 474002, Madhya Pradesh
Product Name: Birlamedisoft Xenon Hospital Information Management Software
Year of Release: 2006
Product Features: Unique MRN to identify a patient; International HIPAA compliance programming; ICD-9, ICD-10, ICP, CPT system implemented; Easily locate patient medical record; Drug database with formulations and contra-indications; HL 7 interfaces available; Instrument Interfacing; Imaging Server, DICOM 3.0 images; Varied payment plan for Insurance/Company agreements/Credit card/Debit card/Cash/Cheque; Multi Tariff options for accounting purpose; Handheld PDA interface for doctors; Short Message Alert Service; Barcode printing & scanning, for Material, Specimen and Patient identification; Smart Card interface for patient record and access rights; Scheduling of Resources; International Coding Standard for diseases.
Product Components: OPD registration, Diagnosis, Case Paper, History, Examinations, Treatment, Bill Particulars, Bill Charges, OPD Bill, Income Reports, Certificates etc., IPD Registration, Order Sheet, IPD Diagnosis, Visiting Doctor, Fluid Chart, Admission Front Sheet, IPD Bill, Room Management, Pathology, Xray & Sono, CT Scan, MRI, Accounting, Inventory, OT, CGHS Billing, Centralized Billing System, ICU module, Pharmacy Module, Sonography Video Capture Module, Cell Counter Interface, Biochemistry interface, Blood bank Software, Automatic posting of IPD/OPD billing, Web interface, Ophthalmic module, SMS alerts, PDA interface, Tally Interface, Payroll, Diet Management, Housekeeping, Ambulance
Management Technical Specs/Requirements: Windows based. MS-SQL backend. Client Server as well as 3 tier application available.
Major Clients/Installations: More than 15 large HIMS installations in India. Ranging from 100-500 bed hospitals. Some of them are – Kashibai Navale Institute of Medical Science-Pune, N.M.Wadia Institute of Cardiology-Pune, Sane Guruji Hospital-Pune, Icon Hospital-Mumbai, Ayushman Hospital-Bhopal; Narmada Trauma Centre-Bhopal; Dr. Paliwal Hospital-Bhopal, Unique Children’s Hospital-Pune; Astha Hospital-Kalamb, Alam Hospital-Ranchi, Kanke Hospital-Ranchi, Siddiqui Hospital-Mumbai, Ayushman Hospital-Delhi. International clients are – County Hospital-Texas, USA; Systems And Medical Softwares Development Company-Riyadh, Saudi Arabia; Dr. Ken Obeson-Canada; Shriners Hospital for children-N.America; Siloam Hospital-W.Jakarta; RelabMty-Mexico; Govt of Bhutan, Health Dept; Clinical Core-New York, USA
Price Range(min, max): INR 5 ? 20 Lacs
Sales Contact: Shrinivas Birla Birlamedisoft Pvt. Ltd. 111, Gulmohar Centre Point Pune Nagar Road, Near Viman Nagar Corner Pune – 411014
Product Name: Asclepius – Hospital Resource Management and Adminis-tration Systems
Year of Release: 2002
Product Features: Modular, robust, open ended offering full scale integration with third party applications, incorporation of international standards like HL7, DICOM, ICD coding etc. It has a range of solutions for hospitals and organisations that are engaged in providing healthCare services. This range of solution start with the entry level Asclepius Lite and scale up to Enterprise-wide solutions. The Lite is primarily for small and medium sized hospitals while the Enterprise versions are for large and multi-specialty hospitals.
Product Components: Asclepius has more than 25 modules to choose from. These are scalable and can be plugged in, at any time. Covers HIS, RIS/ PACS, LIS.
Technical Specs/Requirements: Windows compatible system running in client server mode Major
Clients/Installations: Seth Ramdas Shah Hospital & Research Centre, Pune, Gujrat Cancer Research Institute, Ahmedabad, Artificial Limb Center, Pune
Price Range(min, max): INR 5 Lacs ? 1 Crore and above, based on system configuration.
Contact Details: Designtech Systems Pvt. Ltd. Abhijit Sane Business Development Manager
Mob: +91 93733-36448
Product Name: IBA eHIS
Year of Release: New Version 5.2 released in 2005
Product Features: Covers Administrative, Clinical and Departmental Functions including lab and radiology
Product Components: Integrated Solution with more than 35 modules capable of working in an enterprise environment Technical
Specs/Requirements: Front end JAVA and Backend Oracles
Major Clients/Installations: Major Provicial Hospitals in South Africa, Ministry of Health-Malaysia & 3 Customers in India – Sri Satya Sai Institute of Medical Sciences, Whitefield, Bangalore (330 beds); Artemis Health Institute, Gurgaon (500 beds); Sri Satya Sai Institute of Medical Sciences, Puttaparthi, Andhra Pradesh (400 beds)
Price Range(min, max): INR 2 Crores
Contact Details: Madhu Kumar Commercial Manager IBA Health (India) Pvt Limited 73-D, Electronics City, Hosur Road Bangalore – 560 100, India
Tel: +91 80 2852 0230
Fax: +91 80 2852 0231
Product Name: IDMsys Hospital ERP solution
Year of Release: The first version was released in the year 1996. The Hospital ERP solution has undergone many changes with many enhancements suiting the current changing requirements of the healthcare sector.
Product Features: IDMsys Hospital ERP Solution operates under an adaptable and efficient onsite-offshore delivery model providing cost effective software development, migration, testing, implementation and maintenance of large-scale systems across a wide range of needs.
Product Components: Patient Appointment Module; Prescription Module; Dietary Management; House keeping Module; Ambulance Management; # Doctors desktop Module (complete patient diagnostic history with drug details like contra indications, allergy etc); Insurance Management Module; Electronic Medical Record Module; Specialty Module; Nurse Desktop; Radiology module; Admission ? Transfer ? Discharge (ADT) Module; Nursing Station Module; Pharmacy Management Module; # Hospital Inventory Module; Patient Master Index; OP Nursing Station; # Billing Manager; Electronic Medical Records; Insurance and Claims Management; Pharmacy; Laboratory (Pathology, Microbiology, Hematology, Histopathology, Biochemistry etc); IP Management; IP Nursing Station; OR Management; Discharge; Equipment Management; HIPAA Security; HL7 Compliance; Utilities; Master Setup; ACCPAC comprehensive finance module tightly integrated with entire Hospital ERP modules; Hospital Diagnostic Equipment Interface Module.
Technical Specs/Requirements: The Hospital ERP is designed on multi-tiered environments. Multitiered processing capabilities are advancements over simple client-server two-tier designs. They enhance scalability and deployment capabilities over wide area networks (WANs) and the Internet, as well as local area networks (LANs).
Major Clients/Installations: Belhoul Specialty Hospital, Dubai; American Academy of Cosmetic Surgery hospital , Dubai Healthcare City, Dubai; Arabian Health Care Hospital, Ras Al Khaimah; # International Modern Hospital, Dubai; Al Rafa Hospital, Dubai; Belhoul European Hospital, Dubai; Emirates Hospital, Dubai; Neuro Spinal Hospital, Dubai; Rochester Hospital, Dubai; MedCare Hospital, Dubai; Jebel Ali Hospital, Dubai; Rustom, Dubai; Dar Al Shifa Hospital, Abu Dhabi; Al Reef Hospital, Abu Dhabi; Middle East Specialist Medical Center, Abu Dhabi; GDC Clinic and hospital, Abu Dhabi; Jindal Naturopathy & associated Manav Charitable Hospital, Bangalore; Bangalore Baptist Hospital, Bangalore.
Price Range(min, max): The price depends on the requirements of the client. However the following factors will play important role while arriving at project cost – a) Present facilities b) Requirements of the client c) Forecast of the client with respect to service to be provided, now and for the future d) Hardware and network capability.
Contact Details: For India & Asia Pacific regions – Mr.Ratnakar.S.,
Mob:09886010025, email@example.com, For Middle east & pacific regions – Mr.Shashidhar,
Mob:09916175969, firstname.lastname@example.org, For USA, UK & rest of the world – Mr. Abdul Zahir, Mob;(India) 09901555166, (Dubai) 00971507760592,email@example.com
NEW STETH DIAGNOSTICS
Product Name: CORTEX : Hospital Management Information System
Year of Release: 1996 (upgraded in 2007 to web based solution)
Product Features:A complete product. Administration, Finance, Inventory, Patient records, Lab, Pharmacy, General Stores, 4500 Disease reference, differential diagnosis from signs and symptoms, systemic examination
Product Components: Web based Software solution for single and multiple hospitals. Internet/ intranet access
Technical Specs/Requirements: Developed on Windows platform Major Clients/Installations: 17 Hospitals of various sizes
Price Range (min, max): Free installation / Upgradation / NO AMC
Contact Details: Jose ES, CEO New Steth Diagnostics Pvt. Ltd. 35/3017 H, 1st Floor, Vylopilly Road, Palarivattom, Cochin – 682025
Tel: +91 484 3243446/3236449
Product Name: Penta Hospital Management System
Year of Release: 2007 March
Product Features: Graphics, Animated, user interface friendly screen; Easy data retrieval with single mouse click; Reduce time and adds value to your Human Resources; No need for handful of computer Knowledge; Application and Database we can use from open source; Easy Customization according to customer’s requirement.
Product Components: Out-Patient Administration; In-Patient Administration; Casualty and Emergency Registration; Ward Management; Diagnostics; Operation Theatre; Blood Bank.; Pharmacy Management; Stores Management.; Purchase Management; Integrated Financial Accounting; Human Resource Management; CGHS; CM/PM relief Fund; Medical Records; Equipments Maintenance; Central sterilization & stores Department; House Keeping Activities; MIS Report; Canteen Technical
Specs/Requirements: OS – Windows NT, 2000 and 2003 with Windows XP and 98; Front End – Java, Servlet and JSP; Back End – MySQL and MS-Access. Hardware – Minimum PIII 500 MHz, 256 MB RAM & 20 GB HDD
Major Clients/Installations: Raj Nursing Home, Chennai; Logidasans Hospital, Trivellore
Price Range(min, max): INR 70,000 – 3.5 Lacs
Contact Details: Isaiah Selvakumar Sr. Executive ? Project Pentasoft Technologies Ltd. ‘Taurus’ No. 25, United India Colony, Chennai – 24
Tel: 91-44-24722518 (Ext: 127)
SEED HEALTHCARE SOLUTIONS
Product Name: CareDynamixTM
Year of Release: July 2005
Product Features: CareDynamixTM offers a wide range of functionality for clinical, administrative and support functions. CareDynamixTM is divided into various modules, based on the functionality they offer. The functionality offered is comprehensive to cover the functioning of multi-specialty hospitals. CareDynamixTM is simple to use and can be effectively used with minimum data entry. It can be easily used by all within a hospital whether it is the front desk personnel or nurses or doctors and clinicians. The proposed application is modular in design, with various modules that address specific functional requirements. All these modules are seamlessly integrated to form a complete system. The software is seamlessly integrated software, across every module.
The same data can be accessed across the hospital, based on user rights without any duplication of data entry anywhere. CareDynamixTM is totally GUI based and has a windows-oriented point and click interface. It makes extensive use of icons, pull-down menus, buttons, check boxes, radio buttons, list boxes etc, thus making it easy to use by the hospital staff. Entry of text is minimized and data can be selected from lists wherever possible. The proposed system generates a large number of standard analytical and statistical reports in the various modules and also in the MIS module for use by senior management. These reports are completely downloadable to Microsoft office and merged and consolidated as required. CareDynamixTM is an enterprise-wide resource planning software and it will be the backbone of all the clinically sensitive transactions in the hospital. It is very important to have a high level of security to protect the data.
Product Components: CareDynamixTM Gold / Premium; CareDynamixTM Diabetic; CareDynamixTM Polyclinic CareDynamixTM Dental; CareDynamixTM Medical College; CareDynamixTM Psychiatry CareDynamixTM IVF; CareDynamixTM Skin; CareDynamixTM ed; Technical
Specs/Requirements: (i) Hardware Requirements: Server Minimum Configuration – PIV, 3 GHz, 40 GB HDD, 512 MB RAM. Recommended Configuration – PIV, 3 GHz, Two 80 GB HDD, 1 GB RAM.
Tentative No. : 2 in No. Main and Mirror server
Client Minimum Configuration: PIII, 1.3 GHz, 128 MB RAM Recommended Configuration: PIV, 2 GHz, 512 MB RAM.
Tentative No.: 40 – 60 in No. (ii)
Software Requirement: Server
Minimum Configuration: Windows 2000/2003 Server with Service Pack 4.0, SQL Server 2000/2003 Server, MS Office 2003, Crystal Report Distribution Wizard;
Tentative no.:- 1 Enterprise Edition of the license
Client Minimum Configuration: Windows 2000 Professional with Service Pack 4.0 or Windows XP Professional with service pack 2.0, SQL Server 2000/2003 Client, MS Office 2003. Crystal Report Distribution & Wizard
Major Clients/Installations: Vrundavan Hospital, Goa; M V Diabetes Hospital, Chennai; Dayanand Sagar Dental College& Hospital, Bangalore; Kashibai Navale General Hospital & College, Pune; Jalan Diabetes, Pune; Inlaks & Budrani Hospital, Pune; Medipoint Hospital, Pune. Hardikar Hospital, Pune; Adarsh Hospital, Valsad; Balaji Hospital, Baroda, Sinhgad Hospital, Pune
Contact Details: Mr. Swapnil Joshi Lead ? Business Development +91-9225505762 Mr. Harish Soni Corporate Account Associate +91- 9960640601 Mr. Avinash Ingale Corporate Account Associate +91 9881154254
Product Name: PANACEA (Hospital Information System)
Year of Release: 2003
Product Features: The PANACEA system is a fully integrated, single-solution information system designed for large and medium size hospitals. It has an integrated yet scalable modular system with client-server architecture, HL7 compliance, seamless integration with RIS and PACS and fool-proof security system. It has a robust round the clock system with a user friendly and GUI based system.
Product Components: HIS Core Modules – Administrative Services, Billing and Receipts System, Patient Care OT Module, Laboratory Information System Back Office Modules – Stores and Material Management, Pharmacy, HRMS, Financial Accounting Module Supplementary Modules ? CSSD, Biomedical Engineering & Maintenance, Marketing Module, Executive Information System, Master Health Checkup, Web Enabled Services Security & Configuration Module, User Access Control, Managing Users and User Groups System Configuration, Backup and Restore
Technical Specs: Developed on Windows Platform, Client-Server Architecture, Supports RDBMS like SQL, Oracle. Major
Clients/Installations:BALCO General Hospital, Korba; The Bangalore Hospital, Bangalore; SPANDAN Heart Centre, Nagpur; VIVUS Heart Centre, Bangalore; HERITAGE Hospital, Varanasi; S.M.R.C., Goa; Vivus Hospital, Mercara; Orange City Hospital, Nagpur; Tabba Heart Institute, Karachi, Pakistan
Price Range(min, max): The Pricing for Panacea depends on varies factors like modules opted for, number of client access licenses, level of customization etc. It also depends on the variant of the HIS. PANCAEA Lite ? a basic HIS solution with core modules like IPD/OPD Registration, Billing, Ward Management, Discharge etc. Price without customization is in the range of INR 7.5Lacs-10Lacs PANACEA HIS ? This in addition to HIS core modules, has all other Back-office functions such as Stores, Pharmacy, HRMS, Finance, Marketing etc. Price for this version starts from INR 12.5L and goes up depending upon the exact configuration.
Contact Details: Rakesh Budhe – Regional Manager, SoftLink International Pvt. Ltd. 2, Anand Park, Aundh, Pune ? 411 007
Tel: +91 20 6604 4444 (Ext. No. 615) Cell: +91 99230 02684
SOBHA RENAISSANCE INFORMATION TECHNOLOGY PVT. LTD.
Product Name: RCare Magnum 3.0
Year of Release: 2006
Product Feature: RCare Magnum is built on the latest of technologies, using .Net for the presentation layer and J2EE for the Business layer. Both the technologies are at the beginning of their life cycle. Currently the product uses .Net Ver 2.0. Efforts are on to migrate to .Net Ver 3.0. The entire system is integrated and resides on a single database. It also has the ability to integrate with other vendor products, databases, operating system, networks and application, and is HL7 compatible. It provides total portability due to its ability to move applications and data across platforms. RCare Magnum has inbuilt Workflow engine, Report designer, Forms Designer, Customization Tool, Define Views tool and other tools for customisation requirements. In addition, an integrated Rules Engine is getting added to RCare Magnum. RCare Magnum is developed in close proximity to International IT and Healthcare Informatics Standards, like ICD-9/10,CPT4, SNOMED, HL7, TCP/IP etc. The modular form of system has the flexibility to add modules as and when required. Every view and document data can be easily exported to XML, HTML, XLS and CSV formats. Also, there are ‘copy from’ and ‘import from’ features available within the system. The system has sufficient intelligence for detecting corrupt data or inconsistent data. All error messages are human readable and does not throw up archaic messages. Based on these messages and the log files, issue logging and fixing is made much easier. A robust PLM (Product Lifecycle Management) in place and based on this process, monthly updates (as necessary), patches (as and when required), and quarterly/half yearly updates are being provided. There is a version upgrade once every 3 years. The system simplifies the maintenance of information by existing staff and has open access for more individuals to information and assists them in organizing and presenting information, thus reducing the need for specialized staff, maintenance overhead and rigid data and reporting structures. The system has 5 levels of security based on which information access can be given to users as per need. The system has a consistent and lucid interface that facilitates use and simplifies complex activities. Care Magnum has been developed using the best of the breed UI guidelines. The supporting documentation (on-line and paper) will be accessible by non-technical users and will facilitate the resolution of problems and the training of users. Documentation is made available as User Guides, Technical and User manuals, Videos and also FAQs via client login through SRIT website. The system is distributable through full effectiveness in a WAN environment. Programming languages used to implement the product are – C#.Net, ASP.net, JSP and JSF, Action Script for Flex and Java(EJBs). The operational features include ? Ad-hoc queries, User profile driven function menus, Efficient workflow, Parameterized reporting, Free format text entry and System-wide standard user interface, Easy switching between functions and invoking associated functions from within one, In-built ethnic language support, Access via web browser, Search facility, Alerts, Reports.
Product Component: The functionality of RCare Magnum can be broadly categorized under the following suites of modules ? Patient Administration Suite, Patient Care Suite, Clinical Support Suite, Material Suite, Revenue Suite. Technical
Specs/Requirements: Database Configuration Operating System: Red Hat Enterprise Linux Advanced Server 3/HP UX/Windows 2000/2003 Server
Database Server: Oracle 9i (22.214.171.124.0) Enterprise Edition/ANSI SQL COMPLIANT RDBMS
Minimum: 2GB RAM. 200GB
Hard disk Recommended: 4 GB RAM 3*300GB Hard Disk With RAID5 configuration
Processor: Dual Application Server Configuration
Operating System: Microsoft Windows 2000/2003 Server with latest Service Pack – Java Runtime Enviro